General terms and conditions
The following conditions will apply to all orders made via our web www.granopticalsapienza.it
To make a purchase, you confirm that you agree with the general terms and conditions.
All published prices include taxes.
The seller reserves the right to change both the price and the promotions in force at a particular time.
The seller reserves the right not to accept an order even if you have already registered and confirmed, in the event of a serious error on the price or for any other reason.
To make an order, the buyer expresses his desire to buy the product.
Use of the web page
The web page access is free of charge.
To make an order you must be registered, therefore, it is essential to fill in the required fields.
Return of the product
If after receiving your product you decide you do not want it, and you make it for the return of the money, you can do the following:
Write to us at the e-mail address firstname.lastname@example.org to notify us, we will send you a code that you will have to attach to the product that we returned.
Once we have received the package, and verified that the product:
- is in a perfect state,
- shows no signs of being used, in due manner, or undue
- in the case of contact lenses, that the packages have not been opened or manipulated
Then, we will refund the whole amount.
In the contrary case, we reserve the right to subscribe a part, or refer the product to the customer.
Great Optical Wisdom is responsible for shipping costs of returns caused by an error, the others are the responsibility of the customer.
The legal guarantee of the product
All products have a warranty of two years, applicable to the defect of the material.
If you have a problem with a defect in the material, you should contact us so that we will send you a voucher for the return.
Once you have received the product and verified the defect, we will replace it with a new product.
Sometimes it is necessary to send the defective parts to the supplier in order to determine if the defect is real, this leads to slight delays.
In the case where the imperfections are due to a defect, but to an improper use, the product will not be replaced.
The promotions are not cumulative.
The protection of data.
Your personal data will be included in a file to be able to fulfill orders and shipments.
In addition, by accepting the terms during the registration, you agree to receive information about news and promotions.
None of your data will be transferred to a third party for their use.